For Instant IT Support
For Instant IT Support

The Experts When It Comes to Remote IT Support Services

Getting *IMMEDIATE* support for your PC, Tablet, or Phone support is as easy as hitting this big ‘RED’ button.

Remote IT Support

Resolving all your Business IT issues today!

Do you remember carting off your PC to the local computer shop concerned that you may not be able to reconnect all the cables when you get home? We certainly do.

Fortunately, this archaic ritual is no longer needed. Thanks to the Internet!

Our Remote IT Support Heroes come to your rescue. With over 300 technicians across Australia, we have the expertise and experience to tackle any computer-related issue you might have without having a technician pay you a visit.

We support the follow devices:

Android-based Tablets
All computers running Windows or Mac OSX
Android-based Mobile phones
Remote Support for Computer Networks
Support for Business VoIP Systems

So, what is remote computer support?

Maybe you’re time poor, have a deadline, you value your privacy, or perhaps having a visit from an onsite technician is simply impractical. Whatever the reason, our remote support service is perfect for getting small problems solved such as removing a virus infection, having software configured, troubleshooting printer problems, figuring out why your computer is running SLLLOOOWWW, or if you’ve purchased a new PC and would like a hand configuring it.

With further lockdowns restrictions been announced throughout Melbourne, Queensland and Sydney, remote IT support is vital for individuals restricted to working from home.

So, whether you live in Perth, Melbourne, the Central Coast, Hobart or Sydney, there isn’t a place in Australia that we don’t support.

This remote computer support service is perfect for people in rural and Outback Australia. As long as you have decent access to the Internet then our IT engineers can help!

What you should know about our remote computer support

Most things can be fixed remotely, however if your device cannot connect to the internet then you’ll need a computer technician to pay you a visit. By calling us today we can schedule a technician to come right to your door step today!

During your appointment, one of our qualified technicians will connect to your desktop, laptop or electronic device through the internet. We use a special piece of software which allows us remote control of your device but also allowing you to see what we’re doing at all times.

At any point of the process you can ask us technical questions and we’ll be happy to answer them.

The whole process is completely safe, we’ll never ask for email passwords etc, and our remote support is uninstalled after the session, effectively removing our access once the repair is finished.

What are the benefits of Remote Tech Support?


It's Fast & Convenient

Home users and Small Business may suffer roughly 30 hours of network downtime per year. That is between 3 and 4 interruptions each year. Remote IT support gets you up and running quickly and convenient too. No need to wait for a technician to arrive – you can ring him anytime you need help.


and Cost Effective

Very few IT companies will provide same-day service. They will charge a small business a fortune, bolting on parking fees etc. So hourly rates of $200 are not uncommon. 

Remote support avoids all of this; You get your business up and running quickly without the large IT consultancy bills.


and Customer Friendly

Not only is it cost-effective and convenient but customer friendly too. You get to watch the remote technician do his thing, interrupt to ask a question and learn more about your PC and network in the process. 

Our technicians are friendly, happy to chat while getting the job done fast.


Increases Productivity

The quicker you ring us to resolve your problem the quicker you and your employees are up and being productive.

Easy maths 1-2-3…


Access to Experience

Online computer support gives you access to some of the best technical IT minds here in Australia.  

From setting up a website, migrating to Office 365, or finding lost files, they can do it all. As long as you are connected to the Internet; then the technician can do 99% of things remotely.

So how do I get remote IT support?


Use your phone to ring us on

1300 738 570

ALTERNATIVELY, fill out the contact form below at the bottom of this page.


We direct you to one of our websites to download special software.

Please select one of the following options relating to your device. For anything other than Windows we’ll provide you with a 5-digit access code.

We Fix It

We connect to your device and get the problem fixed while you watch us.


All done

We uninstall our software effectively removing our remote access. We also take payment over the phone and generate your receipt!


Some of the things that can be fixed remotely:


  • Setting up your email correctly
  • Update Windows to the latest version
  • Fix and repair PC drivers
  • Remove unwanted programs and trial ware
  • Speed up a SLOW computer
  • Configure software
  • Find missing files and documents
  • Remove viruses and spyware or get antivirus security installed.
  • Fix PC’s that freeze up.
  • Provide support to remote learning software for parents.

Phones, Tablets and Devices

  • Setup email and other online accounts
  • Diagnose faulty applications
  • Install specific programs and features
  • Reconfigure your device which isn’t working as expected

WiFi, Network, or USB-based Printers

Home & Office Networks

  • Setup a new or existing WiFi Access Point.
  • Forgotten your WiFi password.
  • Can’t access some websites.
  • Migrate your email to Office 365.
  • Diagnose and speed up slow Internet connections.
  • Remotely diagnose faulty network equipment.

An IT response to COVID-19

  • Help by providing remote IT support for employees and their staff.
  • Relocting your staff members from an office and into their homes, supporting their infrastucture needs and getting them up and running effectively.
  • Transition businesses who need to move to Office 365 or other cloud-based offerings.

Frequently Asked Questions

If you claim to be ‘bad with tech’ or if you’re just looking to save time, our remote IT expert will be able to help.

Though generally, anyone who has an issue with their device and that device can connect to the internet can benefit from Remote IT Support

One of the key benefits include having immediate access to a professional IT team when you need it! It is very much like have your own virtual IT department you can ring when your frustration levels are at an all time high and you need your problem solved immediately.

Another benefit is the reduced cost. Here at Buzz A Geek we only charge you for the time of the remote consult. We take our hourly rate and divide into 15 minute blocks. You only pay for the time we take to the fix the problem and not for the unnecessary fees factored in to an onsite visit, making us an affordable option for any small business.

A remote service provides an increase in productivity for your staff members. With more than 40% of Australians now working from home, it’s now imperative these individuals are well supported, making their working-from-home environment as efficient and effective as possible.

Calling us during normal business hours will guarantee you a faster response time that other companies. So if you have an important deadline coming up, your VoIP phones are dead, or you are missing a very important presentation, then remote IT support is the service for you.

We use industry proven software to provide remote support for our customers.

This software can be loaded on Apple Mac and Windows based PCs. Even mobile devices such as iPads, iPhones, and Android devices, are also supported by this software.

For each support session, and with our guidance, we help you install our software.

We then resolve your issue as quickly as possible. Once everything is back to the way you want it, we then uninstall our software. Keeping your privacy secure.

We operate on a 2 hour turnaround time. But most problems can generally be resolved within 60 minutes of your call being registered.

We strive to make your experience with us fast, simple and affordable.

With our team of expert IT technicians at your service, you can feel confident your issue is resolved quickly, efficiently and at minimal cost.

We even offer same-day service.

Remote IT Support for home costs $40 (inc. GST) per 15 minutes. For payment, we accept both Mastercard and Visa.

If you think you might need remote support regularly, we also have a paid-subscription service. To find out more, give us a call on .

Our Remote IT Support staff can help solve issues with your computer, phone and tablet devices, WiFi, Network or USB-based printers and even home & office networks.

But if you’re still unsure your problem can be solved remotely, give us a call on and let’s have a chat.

We can break down our service into the following 5 categories:

Computer issues can include setting up of email, installing and configuring software, or the removal of unnecessary programs.

Network setup and maintenance which include the diganosis of slow internet connections, the configuring of routers to make your network more secure, implement firewall rules and solutions and so much more. 

We’re able to support, diagnose problems, and implement Business Phone Systems, VoIP, and other networked communication systems. 

We remotely support the implementation and maintenance of Cloud Services such as Office 365, Google WorkSpace, and remote work from home connectivity.

Let’s not forget that we’re able to provide Remote Training for software and systems.

There are times when your device is unable to be remotely supported for various reasons. In this case we would have to dispatch a technician that is nearest to you.

Yes. Our subscription models are super flexible with month-to-month and discounted annual options, allowing you to cancel at anytime.

We can accept VISA or Mastercard and automatically debit your nominated account on that last day of the month. So there is no need to worry about not being covered.

Talk to us today about a remote service subscriptions tailored made to your home-office or business.


Need a reputable Remote IT Support company?

We get your business back up and running in no time!

Our services are fast, simple and affordable. Pricing for our remote service is simple; we work on an hourly rate broken down into 15-minute blocks. Keeping the cost down low with very little downtime.

Give us a call today on 1300 738 570 to book your remote appointment and see why people all over Australia choose Buzz A Geek as their preferred online remote and managed IT support provider.

Did we mention we offer same-day service? 

Remote IT services based right here in Australia

Avoid all the IT scammers out there. If you are having a problem with your PC and you need help then rather call us. We are a reputable company who has been around for more than 10 years demonstrating solid results.

Gift an IT Support Hero!

How often do you get calls from your desperate friends and loved ones looking for IT help?

With these holidays, why not gift your loved ones a card that gives them computer support on demand? Reducing your anxiety and allowing you to relax easier in 2023.

Click ‘Shop Gift Cards‘ to see our range.

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Call 1300 738 570

For Instant IT Support
© 2022 Buzz A Geek (Pty) Ltd.
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We Are Hiring

We are growing fast and looking for excellent, I.T. minded people to join our team.

To support and develop our ever expanding team, we are currently hiring in the following positions:

Call Center Agents

I.T. Technicians