Do you remember carting off your PC to the local computer shop concerned that you may not be able to reconnect all the cables when you get home? We certainly do.
Fortunately this archaic ritual is no longer. Thanks to the Internet!
Our Remote I.T. Support Heroes come to your rescue. With over 300 technicians across Australia we have the expertise and experience to tackle any Computer-related issue you might have without having a technician pay you a visit.
So what is Remote Support?
Maybe you’re time poor, have a deadline, you value your privacy, or having a visit from an onsite technician is impractical, then our Remote Support service is perfect for getting small problems solved such as removing a virus infection, having software configured, figuring out why your computer is running SLLLOOOWWW, or you’ve purchased a new PC and would like a hand configuring it.
So whether you live in Perth, the Gold Coast, Brisbane, or Sydney, there isn’t a place in Australia that we don’t support.
So when is Remote Support not possible?
Most things can be fixed remotely however if your device cannot connect to the Internet then you’ll need a technician to pay you a visit. By calling us today we can schedule a technician to come right to your door step today!
So how do I get you to help me remotely?
One of our qualified technicians will connect to your desktop, laptop or electronic device through the Internet. We use a special piece of software which allows us remote control of your device but also allowing you to see what we’re doing at all times.
At any point of the process you can ask us technical questions and we’ll be happy to answer them.
The whole process is completely safe, we’ll never ask for email passwords etc, and our remote support is uninstalled after the session, effectively removing our access once the repair is finished.
It’s FAST and SIMPLE