Maybe you’re time poor, have a deadline, you value your privacy, or perhaps having a visit from an onsite technician is simply impractical. Whatever the reason, our remote support service is perfect for getting small problems solved such as removing a virus infection, having software configured, figuring out why your computer is running SLLLOOOWWW, or if you’ve purchased a new PC and would like a hand configuring it.
So, whether you live in Perth, the Central Coast, Hobart or Sydney, there isn’t a place in Australia that we don’t support.
What you should know about our remote computer support
Most things can be fixed remotely, however if your device cannot connect to the internet then you’ll need a computer technician to pay you a visit. By calling us today we can schedule a technician to come right to your door step today!
During your appointment, one of our qualified technicians will connect to your desktop, laptop or electronic device through the internet. We use a special piece of software which allows us remote control of your device but also allowing you to see what we’re doing at all times.
At any point of the process you can ask us technical questions and we’ll be happy to answer them.
The whole process is completely safe, we’ll never ask for email passwords etc, and our remote support is uninstalled after the session, effectively removing our access once the repair is finished.