and troubleshooting
and troubleshooting
There is nothing more frustrating than having a slow WiFi connection at home or the office, or finding it super difficult to get your Google Home setup on your WiFi,
Or worse yet! Having your WiFi drop out completely or Netflix showing the spinny-stream ball of death.
With buzz words like SSDI, 5G, WLAN, Access Point, WAP, Signal-to-noise, and 40Mhz, it’s easy to get lost in all the jargon.
But getting it working correctly sometimes requires an expert.
You need somebody to turn to when things go wrong or need help setting up Netflix to your Home WiFi or getting your employees working faster on the Office WiFi network.
It’s a this point you need a WiFi technician.
With over 300 technicians across Australia we have the expertise and experience to tackle any Home or Office wireless network problem you might have.
So whether you’re in Brisbane, Sydney, Melbourne, Adelaide, on the Gold Coast, or Perth, we have a WiFi expert near you!
You experience slow downloads speeds on the Internet when using your PC, laptop, tablet, phone or other mobile device.
You have very little to no coverage throughout your house including your outdoor areas.
Wireless drop outs when using mobile devices such as phones, tablets or printers.
Your Smart TV buffers your favorite TV program or doesn’t see your WiFi network at all.
Your music library stutters throughout on your Sonos system or Spotify.
Oh no! You realise there is something wrong WiFi setup at home or at the office.
At this point you need assistance from one of our Geeks.
Use your phone to ring us on 1300 738 570
ALTERNATIVELY
Fill out the contact form below at the bottom of this page.
We ask a few questions to better understand the problem you’re having.
We then dispatch one of our WiFi experts to your Home or Office. We perform a wireless audit, measuring signal strength etc, and come up with an A-Team inspired plan!
NO TRAVEL FEES
NO EXTRA COST FOR SAME-DAY SUPPORT
Our I.T. Super WiFi Geeks provide the necessary changes and we get you and your devices working quicker on the Internet.
We accept DEBIT or CREDIT Cards.
Position your router! By having your router in the center of your home will allow the WiFi signal to propagate in a 360 degree pattern.
Configure your router correctly. Use your 2.4Ghz for devices that further away and use 5Ghz for devices that are close by. Also set the radio output power to 100%.
By positioning your WiFi access point antenna as high as possible. Try mounting your AP upside down on the ceiling for best coverage.
Utilise a Ethernet over Power (EOP) device over a WiFi extender. Choose WiFI repeaters wisely as some of the cheaper choices reduce the bandwidth by more than 50 percent!
For larger homes a hybrid approach to WiFi is the answer. A decent WiFi Mesh systems can eliminate most dead spots and improve the bandwidth.
To cover an area effectively, you need to install your router roughly in the center of your home.
Always keep your WiFi network password protected. This stops unwanted leeches from jumping onto your Internet connection.
Your next door neighbour can affect your WiFi speed. Choose a different WiFi channel clear from other networks.
Use the 5Ghz network if possible when your TV or device is within 3 to 4 meters and free from obstruction to your WiFi router.
A periodic reboot of your WiFi router sometimes help with improving the speed of your wireless device.
We have standardised on using Ubiquiti-based WiFi products and implemented 1000s of Home WiFi projects.
So whether it is extending your Internet connection throughout your home, pushing it through to a granny flat, or perhaps connecting up your shed 5kms away, we have the necessary skills to help.
We have Computer Geeks in Melbourne and all other major CBD’s across Australia.
Our onsite Computer WiFi Geeks perform a wide range of IT related services for customers at their place of business or at home.
Our technicians enjoy diving straight into fixing Windows based-PCs and Apple Macs, provide support for Tablets and Mobile devices, ensure non-stop streaming of Stan, Disney+, or Netflix or even Amazon on your Smart TV, setup your new NBN Office network, getting your NBN phone working or just make sure that your WiFi network is working as quickly as it should.
There are many reasons why your WiFi may not be working correctly.
Some common causes include the router’s location, WiFi antenna orientation, router configuration, and signal interference, to list a few.
If your WiFi isn’t working correctly and you want to have an expert fix it, give us a call on
Typically, Home WiFi issues are resolved within an hour.
However, since each home is different, your WiFi issue may be more complex and require additional time to resolve.
For most homes, WiFi can be installed during the first hour of your appointment which costs $168.00 (Inc. GST). There are no call-out or travel fees and we accept both VISA and Mastercard for payment.
If your home requires a more advanced WiFi setup, it may take extra time to install. If this is the case, each 15-minute block after the first hour will be billed at an additional $42.00.
But rest assured, our experts will do everything they can to install your WiFi quickly, efficiently and at a minimal cost.
While each WiFi issue is different, a diagnosis typically involves performing a wireless audit, measuring the signal strength, performing advanced troubleshooting steps and more.
Once the diagnosis is complete, our WiFi expert will apply the best solution so you can enjoy WiFi throughout your house as soon as possible.
We often get requests from customers looking to share their Internet connection between their home, shed, granny flat, or some other type of structure located only hundreds of meters away.
We also hear stories about how they have tried to extend their WiFi using extenders and other WiFi devices to solve their connectivity problems. However, they only sometimes work well, with dropouts and slow performance being common complaints.
Depending on the technical and budgetary constraints, you have two choices; One is running an Ethernet-based cable from your home to the shed. If there is a pre-installed conduit, the job is relatively easy, and this would be our recommendation. But there is a catch! There is a limit to the distance Ethernet can operate. Most cable runs can be at most 100m in length, and anything further is unlikely to work well.
However, the alternative is to create a WiFi Bridge.
A WiFi Bridge is perfect for customers who are limited in budget and want good value for money. A transmitter mounted on your home, and another on the shed will allow you to create a fast connection between the two. As long as there is a line of sight (LOS) between you, these devices can traverse large distances, with links of 10kms very common.
The WiFi is then distributed on the remote side by an access point, giving you as quick a connection as found at your home. Most low-end equipment can create a WiFI bridge of 300Mbps both ways, making it faster than most Internet connections available to NBN customers. Surprisingly, creating a quality WiFi bridge is inexpensive, starting at $499 for the equipment.
If these are unlikely options, the alternative is satellite or cellular 4G/5G technology. SpaceX, an American-based company, is creating sophisticated Internet-based technology using geo-synchronised orbital satellites that beam the Internet to your transmitting/receiving device. Early adopters will find these two different technologies relatively expensive.
Suppose you think a WiFi bridge is the best solution or need help with other network-related issues, and you need our help, then why not talk to us today? Depending on your area, we can ship pre-configured WiFi equipment and have it installed for you.
Call us on
So stop ‘Spitting Chips’ and fill out the form below to get one of our I.T. Super Heroes to ring you to discuss your options, pricing, and to book an WiFi expert to setup or troubleshoot your home network.
Did we mention we offer a same-day service?
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We are growing fast and looking for excellent, I.T. minded people to join our team.
To support and develop our ever expanding team, we are currently hiring in the following positions:
