The Experts When It Comes to Remote IT Support Services

Getting *IMMEDIATE* support for your PC, Tablet, or Phone support is as easy as hitting this big ‘RED’ button.

Remote IT Support

Resolving all your Business IT issues today!

Do you remember carting off your PC to the local computer shop concerned that you may not be able to reconnect all the cables when you get home? We certainly do.

Fortunately, this archaic ritual is no longer needed. Thanks to the Internet!

Our Remote IT Support Heroes come to your rescue. With over 300 technicians across Australia, we have the expertise and experience to tackle any computer-related issue you might have without having a technician pay you a visit.

We support the follow devices:

Android-based Tablets
All computers running Windows or Mac OSX
Android-based Mobile phones
Remote Support for Computer Networks
Support for Business VoIP Systems

So, what is remote computer support?

Maybe you’re time poor, have a deadline, you value your privacy, or perhaps having a visit from an onsite technician is simply impractical. Whatever the reason, our remote support service is perfect for getting small problems solved such as removing a virus infection, having software configured, figuring out why your computer is running SLLLOOOWWW, or if you’ve purchased a new PC and would like a hand configuring it.

With further lockdowns restrictions been announced through out Victoria, remote IT support is vital for individuals restricted to working from home.

So, whether you live in Perth, Melbourne, the Central Coast, Hobart or Sydney, there isn’t a place in Australia that we don’t support.

This remote computer support service is perfect for people in rural and Outback Australia. As long as you have decent access to the Internet then our IT engineers can help!

What you should know about our remote computer support

Most things can be fixed remotely, however if your device cannot connect to the internet then you’ll need a computer technician to pay you a visit. By calling us today we can schedule a technician to come right to your door step today!

During your appointment, one of our qualified technicians will connect to your desktop, laptop or electronic device through the internet. We use a special piece of software which allows us remote control of your device but also allowing you to see what we’re doing at all times.

At any point of the process you can ask us technical questions and we’ll be happy to answer them.

The whole process is completely safe, we’ll never ask for email passwords etc, and our remote support is uninstalled after the session, effectively removing our access once the repair is finished.

What are the benefits of Remote Tech Support?

#1

It's Fast & Convenient

Home users and Small Business may suffer roughly 30 hours of network downtime per year. That is between 3 and 4 interruptions each year. Remote IT support gets you up and running quickly and convenient too. No need to wait for a technician to arrive – you can ring him anytime you need help.

#2

and Cost Effective

Very few IT companies will provide same-day service. They will charge a small business a fortune, bolting on parking fees etc. So hourly rates of $200 are not uncommon. 

Remote support avoids all of this; You get your business up and running quickly without the large IT consultancy bills.

#3

and Customer Friendly

Not only is it cost-effective and convenient but customer friendly too. You get to watch the remote technician do his thing, interrupt to ask a question and learn more about your PC and network in the process. 

Our technicians are friendly, happy to chat while getting the job done fast.

#4

Increases Productivity

The quicker you ring us to resolve your problem the quicker you and your employees are up and being productive.

Easy maths 1-2-3…

#5

Access to Experience

Online computer support gives you access to some of the best technical IT minds here in Australia.  

From setting up a website, migrating to Office 365, or finding lost files, they can do it all. As long as you are connected to the Internet; then the technician can do 99% of things remotely.

So how do I get remote IT support?

STEP 1
Help!

Use your phone to ring us on

1300 738 570

ALTERNATIVELY, fill out the contact form below at the bottom of this page.

STEP 2
Install

We direct you to one of our websites to download special software.

And we’ll provide you with a 5-digit access code.

STEP 3
We Fix It

We connect to your device and get the problem fixed while you watch us.

REMEMBER TO ASK US QUESTIONS

STEP 4
All done

We uninstall our software effectively removing our remote access. We also take payment over the phone and generate your receipt!

BACK UP AND RUNNING

Some of the things that can be fixed remotely:

Computers

  • Setting up your email correctly
  • Update Windows to the latest version
  • Fix and repair PC drivers
  • Remove unwanted programs and trial ware
  • Speed up a SLOW computer
  • Configure software
  • Find missing files and documents
  • Setup your printer (but we may need your help getting access to the printer)
  • Remove viruses and spyware or get antivirus security installed.
  • Fix PC’s that freeze up.
  • Provide support to remote learning software for parents.

Phones, Tablets and Devices

  • Setup email and other online accounts
  • Diagnose faulty applications
  • Install specific programs and features
  • Reconfigure your device which isn’t working as expected

Home & Office Networks

  • Setup a new or existing WiFi Access Point.
  • Forgotten your WiFi password.
  • Can’t access some websites.
  • Migrate your email to Office 365.
  • Network printers not printing.
  • Diagnose and speed up slow Internet connections.
  • Remotely diagnose faulty network equipment.

An IT response to COVID-19

  • Help by providing remote IT support for employees and their staff.
  • Relocting your staff members from an office and into their homes, supporting their infrastucture needs and getting them up and running effectively.
  • Transition businesses who need to move to Office 365 or other cloud-based offerings.
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Need a Remote IT Support Superhero? Getting you back up and running in no time!

Our services are fast, simple and affordable. Give us a call today on 1300 738 570 to book your appointment and see why people all over Australia choose Buzz A Geek.

Did we mention we offer a same-day service?

We Are Hiring

We are growing fast and looking for excellent, I.T. minded people to join our team.

To support and develop our ever expanding team, we are currently hiring in the following positions:

Call Center Agents

I.T. Technicians