Remote IT Support For Home Users
Enjoy Buzz-A-Geeks IT expertise at your fingertips, from your own home!
When things go wrong with your home computer, it can be hard to know where to start.
You don’t have the knowledge to fix things yourself, but how do you get back online, faster, and with as little disruption as possible?
At Buzz A Geek, our sophisticated remote software helps us diagnose problems to give you an accurate idea of the solution required. Rather than spend time and money waiting for a technician to arrive at your home, we connect to the computer remotely using industry leading software and resolve issues there and then.
Our expertise extends to some of the more common home user problems including connection issues, security, and software updates to events that are impossible to prepare for.
We prioritise our relationship with our clients so you know you’re in safe hands you can trust.
What Is Remote IT Support?
How Safe Is It?
What Things Can Be Fixed?
What Is Remote IT Support?
What is Remote IT Support?
Remote IT support allows the computer experts to connect to your computer, smartphone or device using cloud-based software in one easy download.
When you run into a problem, all you need to do is give us a call and we’ll connect to your device and troubleshoot over the phone.
We aim for a one-call resolution in 100% of cases to get home and small business users back online from the point of report. With a flexible remote IT solution that can be scaled depending on your needs, remote IT support is as good as having a technician in your home, 24-7.
How Safe Is It?
How Safe is Remote IT Support?
Remote support is safe, secure and prioritises your confidentiality.
After every session is terminated, we delete all your information leaving your systems exactly as we found them.
You can view our every move on your screen and can take over at any time. Details are never stored giving you the confidence that your computer and data is in safe hands.
What Things Can Be Fixed?
What Sort of Things Can You Fix?
When you choose remote support, you have flexibility at your fingertips.
We can fix all software issues, keep equipment updated and diagnose and repair network issues.
If connection is your problem, we can provide remote access to our servers so we can still offer you a high level of support.
What is Remote IT Support?
Remote IT support allows the computer experts to connect to your computer, smartphone or device using cloud-based software in one easy download.
When you run into a problem, all you need to do is give us a call and we’ll connect to your device and troubleshoot over the phone.
We aim for a one-call resolution in 100% of cases to get home and small business users back online from the point of report. With a flexible remote IT solution that can be scaled depending on your needs, remote IT support is as good as having a technician in your home, 24-7.
How Safe is Remote IT Support?
Remote support is safe, secure and prioritises your confidentiality.
After every session is terminated, we delete all your information leaving your systems exactly as we found them.
You can view our every move on your screen and can take over at any time. Details are never stored giving you the confidence that your computer and data is in safe hands.
What Sort of Things Can You Fix?
When you choose remote support, you have flexibility at your fingertips.
We can fix all software issues, keep equipment updated and diagnose and repair network issues.
If connection is your problem, we can provide remote access to our servers so we can still offer you a high level of support.
The Benefits of Using Remote IT Support
- Get back online faster
- No call out fees
- Suitable for all operating systems and devices
- Easy to install and easy to use platform
- Safe and secure
- Only pay for what you need
- Avoid wasting time waiting for a technician
- Get back online faster
- No call out fees
- Suitable for all operating systems and devices
- Easy to install and easy to use platform
- Safe and secure
- Only pay for what you need
- Avoid wasting time waiting for a technician
How do I get remote IT support quickly?
Install the cloud-based, remote software once!
Whenever you need to revisit our support, send us an instant message using the contact form and we will gain access to your systems at any time. Remember, you need to give us permission to start every session so we can’t gain access unless you’re there to approve our request.
Home User Remote IT Service Plan
To make life easier and help you budget, remote IT support is billed in one realistic monthly payment
For those months where you don’t have any problems at all, the small monthly fee will give you peace of mind that there’s someone there to help you whenever you need it. For the months where nothing seems to go right, this won’t cost you any more!
We understand that as a home user it can be hard to find the support you need, but we’re here for you with a safe, simple and secure package to suit your needs.
Pricing & Features
Remote IT Support for Home Users
$32.99 per /month *
- Get back online faster
- No callout fees
- Suitable for all operating systems and devices
- Easy to install and easy to use platform
- Safe and secure
- Avoid wasting time waiting for a technician
Things That Can Be Fixed Remotely
Laptops and Personal Computers
- Setting up your email correctly
- Update Windows to the latest version
- Fix and repair PC drivers
- Remove unwanted programs and trial ware
- Speed up a SLOW computer
- Configure software
- Find missing files and documents
- Remove viruses and spyware or get antivirus security installed.
- Fix PC’s that freeze up.
- Provide support to remote learning software for parents.
Phones, Tablets and Devices
- Setup email and other online accounts
- Diagnose faulty applications
- Install specific programs and features
- Reconfigure your device which isn’t working as expected
WiFi, Network, or USB-based Printers
- Setup and troubleshoot printers
- Setup Cloud-based printing
- Configuring and resolving scanning issues
- PC or printer not connecting to your WiFi network
Home & Home Office Networks
- Setup a new or existing WiFi Access Point
- Forgotten your WiFi password
- Can’t access some websites
- Migrate your email to Office 365
- Diagnose and speed up slow Internet connections
- Remotely diagnose faulty network equipment
Frequently Asked Questions
We support up to a maximum of six (6) home-base PCs, which include desktop and laptop computers, and up to a maximum of six (6) mobile devices.
If you have more devices that need coverage then we certainly can assist. Please call us to discuss your options.
Based on a fair-use policy we will provide up to 2 hours of support for your home devices in a calendar month.
We use industry proven software to provide remote support for our customers.
This software can be loaded on Apple Mac and Windows based PCs. Even mobile devices such as iPads, iPhones, and Android devices, are also supported by this software.
For each support session, and with our guidance, we help you install our software.
We then resolve your issue as quickly as possible. Once everything is back to the way you want it, we then uninstall our software. Keeping your privacy secure.
From system crashes to simple glitches, ConnectWise helps us get you back online faster. In most cases, we can restore lost data, diagnose connectivity issues and troubleshoot software. We can also view and remedy ransomware and malware threats to keep you safe and secure at all times.
Our subscription model is super flexible with month-to-month and annual payment options, and you can cancel your account at anytime.
We can accept VISA or Mastercard and automatically debit your nominated account on that last day of the month. So no need to worry about not being covered.
| Option | Cost to you |
|---|---|
| Annual plan | $32.99 per month |
| Monthly plan | $35.99 per month |
| All prices are indicative of G.S.T of 10%. | |
We operate on a 2 hour turnaround time. But most problems can generally be resolved within 60 minutes of your call being registered.
No harm in asking! It makes perfect sense to request a previously used technician and we are happy to accommodate.
However, there are times when technicians are available. All our technicians are very capable so you’ll be back on your feet in no time.
Our remote subscription offerings are good value. Yet it’s not for everbody and we get that!
You can choose from our adhoc IT support options.
Remote work attracts a rate of $160 per hour (includes GST). We divide this into 15-minute blocks and charge for the time that is consumed.
Why not call us? We can go through your options and see what the best fit is for you and your family.
We accept VISA or Mastercard.
There are times when your device is unable to be remotely supported for various reasons. In this case we would have to dispatch a technician that is nearest to you.
Onsite technicians attract a cost to the customer over and above there subscription rate.
However the benefit of using our remote subscripton service is that onsite technician visits are costed at a reduced rate.
Of course! Please refer to our Business Remote IT Support plan.
We understand disaster strikes when you least expect it and to be fair to our customer we will try accomodate each request. We allocate two (2) hours per customer per calendar month. This service is heavily discounted and in turn we have to protect ourselves by having a fair usage policy.
At our discretion we may charge customers an additional amount for the remote consultation.
Need a geek? We're here to help!
Our I.T. Super Heroes are on standby ready to solve all your I.T. and computer issues. Getting in touch with us is easy! Activate the geek signal by completing this form and we’ll be there in a flash to save you!
No call out fees. Competitive rates.
Our service is backed by a 30-day money back guarantee. If you are not completely satisfied with the service we have provided then we’ll happily provide you with a full refund. (terms and conditions apply)
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