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Managed IT support: The answers to your most frequently asked questions

For small to medium businesses, business IT support is essential. Unfortunately, as a business grows, there’s not always enough budget for a dedicated IT department leaving many businesses exposed and vulnerable when IT problems arise.

Buzz A Geek provides dedicated, process-driven IT support for businesses across Australia. Whether you require ad hoc business IT support for one-off repair or IT support on an ongoing basis, our managed IT support packages minimise downtime to get you back online faster.

Managed IT support packages can be tailored to your business needs. If you’re considering managed IT support for your business, here are the answers to our most frequently asked questions.

Q What is managed IT support?

A: Managed IT support is remote IT support provided by Buzz A Geek. Services include monitoring security on software systems, after-hours system upgrades, managing installations and troubleshooting computer system problems remotely.

There’s no need to wait for something to break before it’s fixed. By remotely monitoring system performance, we can advise you of issues and perform maintenance in the background without affecting employees’ time. Should an IT problem arise, we already know your systems and will get you back online faster by prioritising your mobile technician.

Q: How much do managed IT services cost?

A: Smaller companies have the option of a fixed monthly subscription fee no matter how often they need assistance from their business IT managed support team. We will find a service plan that is most effective for your company’s needs. There are no call-out fees or travel time with a monthly pricing plan available (contact us for inclusions) of $135 per hour (excluding GST). A one-hour minimum upfront fee is required, and from there, 15-minute blocks are available at $33.75 per 15 minutes.

Q: What is included in managed IT services?

A: Services can be tailored to suit the needs of your business but general services can include:

  • Hardware and software installation and set-up
  • Infrastructure solutions design and implementation
  • Security reviews and audits
  • Disaster recovery and business continuity planning
  • Custom-built software
  • Computer networks
  • Virus, spyware and malware removal
  • Cybersecurity management
  • Courier drop off/return service, if applicable

Other more specialised services can be discussed in your discovery call.

Q: What are the benefits of managed IT services for my business? 

A: When you choose Buzz A Geek for managed IT support, we will maintain and service networks and assets while responding to all technical faults. Support is managed through a hybrid model of employees dedicated to your company for metro areas, and general contracted staff for remote areas.

Q: How do I pay for managed IT support?

A: Payment is via a monthly retainer (price available on request) giving businesses the freedom to grow without worrying about extra fees.

Q: Why choose Buzz A Geek for managed IT support?

A: Without a dedicated IT team, it can be hard to know who to trust. When you select Buzz A Geek for an ongoing IT partnership, you get to know our technicians, and we get to know your systems. Give us a call today to discuss your business needs so we can provide a no-obligation managed IT support quote.

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