Why Buzz A Geek is a preferred provider for NDIS-funded mobile IT support

IT Support NDIS

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Why Buzz A Geek is the preferred provider for NDIS-funded mobile IT support

The NDIS (National Disability Insurance Scheme) was designed in 2013 beginning full operations in 2020. 

While the scheme is intended to fund costs associated with living with a disability, many may not yet realise that as well as traditional services such as physio and psychological support, the NDIS can also fund professional services such as IT support. 

We understand that for many who live with a disability, computer systems can be a lifeline. Fully functioning computer equipment and systems can assist with daily life and increase social and community participation. Not only do they provide a connection with friends and family, but they can also help access vital support services to make living with a disability easier. 

In our experience, it’s essential that if you live with a disability, IT and technical faults should be rectified quickly and within budget to minimise disruption to daily life. 

NDIS mobile IT support at your fingertips

There are currently 400,000 participants of the NDIS with an individual plan. While some plans are managed by the individual, many participants require a plan manager to help allocate funds. 

Buzz A geek is an NDIS mobile IT support providing cost-effective and fast solutions to IT problems. 

Whether you’re a plan manager or enquiring for yourself, if you’re looking for a mobile IT provider you can trust, keep reading as we explain why Buzz A Geek should be your first choice for NDIS mobile IT solutions.

You don't have to repeat the same information

As a plan manager, when a fault arises, it can be difficult to describe the problem for equipment and settings you may not have chosen yourself. When you choose Buzz A Geek, we help individuals and plan managers save time by learning about your systems and the equipment that’s being used.  

The next time you need our services, where possible, we’ll send the same technician to avoid you having to repeat the same information allowing us to get you back online faster. 

Fast turnaround time

As a plan manager, when a fault arises, it can be difficult to describe the problem for equipment and settings you may not have chosen yourself. When you choose Buzz A Geek, we help individuals and plan managers save time by learning about your systems and the equipment that’s being used.  

The next time you need our services, where possible, we’ll send the same technician to avoid you having to repeat the same information allowing us to get you back online faster. 

Secure courier service

In the event we need to order parts or take equipment off-site for repair, our safe and secure courier service means you don’t have to arrange a thing. Our priority is to make sure our clients and plan managers are never inconvenienced by IT faults. 

Personalised service

Whether you’re a plan manager, enquiring about individual support or working on behalf of an agency, Buzz A Geek goes above and beyond to provide a personalised service to all our clients. We know that effective solutions help reconnect our clients with systems that minimise disruption to daily life. Our service consistently goes above and beyond to help meet the NDIS standards that you’ve come to rely on.

Package options

For those who rely on computer systems to run a business or work from home, any downtime can be detrimental. We provide monthly package options where one payment per month will allow us to meet all your IT service needs. We then prioritise your service to offer reassurance that your IT systems are our priority. 

We come to you! Australia-wide service

While Buzz A Geek was founded on Queensland’s Sunshine Coast, the NDIS mobile IT service operates Australia-wide. We have a network of technicians, customer support and contractors on hand all over the country to make life easier and to solve IT problems quickly and efficiently wherever you are. All our support staff are thoroughly vetted so you can be sure you’re in the safest of hands. 

COVID-safe at all times

Particularly in times of lockdown, we understand that many of our clients are nervous about welcoming a contractor into their homes. We always follow government safety guidelines as well as our individual COVID-safe practices that keep both our clients and our contractors safe. We carry face masks, hand sanitiser and socially distance at all times. 

Buzz A Geek is an NDIS mobile IT service provider that always puts the needs of our clients first. To find out how you can access our service through NDIS, contact us today.

For futher reading

For further reading, refer to our NDIS IT Support for Plan Managers or our IT Support NDIS for Individuals content.

We Are Hiring

We are growing fast and looking for excellent, I.T. minded people to join our team.

To support and develop our ever expanding team, we are currently hiring in the following positions:

Call Center Agents

I.T. Technicians