Support for your parent or loved one

If you want to help someone you love from afar, Buzz A Geek can help you!

We know to help an older parent or loved one with their computer issues can be frustrating and difficult - over the phone or in person!

That’s if they ask for help in the first place… they might be too embarrassed to ask at all and end up not using their new technology. Having a younger teacher in this new (ever-changing) world of technology can be a difficult experience. The fear of being a nuisance, looking silly or getting a patronising response is real.

Fortunately, Buzz A Geek can quickly and easily help your parents in person with their computer issues. Getting issues resolved fast, giving you (and them) peace of mind. And we don’t just fix issues we can educate them too, on how to best use their technology, to help them troubleshoot future issues!

Buzz A Geek can also offer remote computer support * if that’s needed. Perfect when their issues need immediate support or they live in a remote area – just call us 1300 738 570. We’ll activate a remote access session on their computer – showing them how to make adjustments or troubleshoot issues on their computer.

* An internet connection is needed for remote support

30 Day Satisfaction Guarantee

We are so confident we can fix your IT problem we offer a 30-day satisfaction guarantee. We stand behind all our completed work – and we want to make sure you’re 100% completely satisfied.

Computers

  • Repairs to PC & Mac Desktops & Laptops
  • Speed up SLLLLOOW computers
  • Setup new computers
    ​Remove viruses and malware

See a full list of our services here

Internet and Home/Office WiFi

  • Provide stable and fast WiFi networks
  • Eliminate WiFi dead spots in your home or office.
  • Troubleshoot slow connections and drop outs
  • Organise and setup SUPER FAST internet connections​
  • Setup cost-effective Internet Telephony (VOIP) systems
  • Configure Home/Office VPN connections

Service Level Agreements

  • Help migrate to new phones or tablets
  • Training on your phone or tablet and provide suggestions to be more productive.
  • All popular brands like Samsung or Apple iPhone
  • Synchronise your email and contacts across all your devices.

How do we work?

STEP 1
Help!

Oh no! You realise there is something wrong with your PC, Laptop, Mac, POS or Server.

At this point you need one of our Geeks.

STEP 2
Connect

Simply fill out the contact form at the bottom of the page.
ALTERNATIVELY
(Give us a ring or request a call back)

STEP 3
Understand

We will ring you back to discuss your problem and see where we can help you.

STEP 4
Send help

With over 350 computer geeks across the country, we’ll dispatch one right to your door step!

STEP 5
Save the day!

Our geeks will fix your computer or technical issue, laptop or server and put a smile back on your dial!

With the right guidance, the internet as a valuable place for them as it is for us. So let’s help make technology less intimidating for them.

They will be booking holidays online and Skyping relations abroad before you know it – empowered by their new IT knowledge.

Call us today 1300 738 570 to get your very own IT Super Hero out to your Home!

Same-Day Service, No Call Out Fees, No Travel Fees, 30 Day Satisfaction Guarantee

Customer Reviews


"I'm very pleased that all my issues were resolved. They uphold their guarantee of fixing the issues on their first visit"
Customer Reviews


"I'm an elderly lady living on the Sunshine Coast. I first had Buzz A Geek round way back in 2014. Chris has always been so attentive in dealing with Mac problems. I would recommend him to anybody that had computer issues. Thanks Chris!"

Verified on ProductReview.com.au (28/02/2019)
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Getting computer help for a loved one is easy.

By completing the form below you’ll get access to one of our professional computer and patient technicians.

With more than 300 geeks we no doubt cover the area your parent lives in.

Getting IT assistance is just a ‘SUBMIT’ button away…

No call out fees. Competitive rates.

Our service is backed by a 30-day money back guarantee. If you are not completely satisfied with the service we have provided then we’ll happily provide you with a full refund. (terms and conditions apply)