The Legal Stuff
Effective date: 9 November 2026 · Version: 2.0
These terms apply when you book onsite or remote IT services from Buzz A Geek Pty Ltd (ABN 97 142 998 481) (“Buzz A Geek”, “we”, “us”, “our”). “You” means the person or business that books the service. By booking a service, you agree to these terms. Nothing in these terms limits your rights under the Australian Consumer Law.
| Rate | $180.00 per hour including GST (first hour minimum), then $45.00 per 15 minutes. Travel outside our service areas is quoted when you book. |
|---|---|
| When you pay | After the job is complete. No upfront payment. |
| Payment methods | Visa, Mastercard. No card surcharge. |
| No fix, no fee | If we can’t fix it or find a workable solution, you don’t pay for our time. Exceptions in 1.4. |
| Cancellations | Free with 24 hours’ notice. Less notice may incur a fee of up to one hour. |
| Backups | Please back up your data before we start. |
| Guarantee | 30-day money-back guarantee, plus your consumer guarantee rights. |
1.1 We provide onsite IT support at your home or business, and remote IT support over the internet.
1.2 For onsite visits, you or another person aged 18 or over must be present for the whole visit.
1.3 No fix, no fee. If we can’t fix the problem you booked us for, or find a workable solution, you won’t pay for our time. A workable solution can be a repair, a reliable workaround, or a clear diagnosis with a quote for the parts or work needed.
1.4 When charges still apply. You’ll still be charged for:
1.5 We may decline a job that is unsafe, unlawful, or outside our expertise. If we do, we’ll tell you as soon as possible and won’t charge you for it.
| Service | Including GST | Excluding GST |
|---|---|---|
| Onsite support, first hour (minimum charge) | $180.00 | $163.64 |
| Onsite support, each 15 minutes after the first hour | $45.00 | $40.91 |
| Remote support, per 15 minutes | $45.00 | $40.91 |
2.1 Onsite time starts when our technician arrives. Remote time starts when the session begins. The first hour onsite is a minimum charge; if your job takes less time, you’re welcome to use the rest of the hour for other tasks, such as setting up another device or checking your Wi-Fi or backups.
2.2 Travel. We don’t charge a call-out fee within our service areas. For locations outside them, a travel charge may apply. We’ll quote it when you book, and you’ll only pay it if you agree before we travel.
2.3 Parts, software licences and other extra costs (for example, CBD parking or after-hours work) are quoted and approved by you before we incur them.
2.4 Same-day service depends on availability and location. We’ll always try, but can’t guarantee it.
3.1 Payment is due when the job is complete. We don’t take payment before the work is done.
3.2 We accept Visa, Mastercard. We don’t charge a card surcharge. We don’t offer payment plans.
3.3 Business customers on account pay within the terms on their invoice.
3.4 When you book, we may ask for card details to secure the appointment. We use them only for the job or a cancellation fee you’ve agreed to. Our Privacy Policy explains how card details are handled.
4.1 You can cancel or reschedule free of charge with at least 24 hours’ notice by phone or email.
4.2 With less than 24 hours’ notice, or if no one is present when we arrive, we may charge a cancellation fee of up to $180.00 (the first hour). This reflects the time we’ve reserved and can’t rebook.
4.3 If we need to cancel or reschedule, we’ll give you as much notice as we can and won’t charge you anything for the change.
5.1 Please back up your data, including cloud data, before we start. Some repairs require data to be deleted, and we’ll warn you before we do this wherever we can.
5.2 We only back up data if you ask us to, and that work is charged at our normal rates. A backup we make is a single copy. Please collect it within 30 days, after which we’ll securely delete it.
5.3 We aren’t responsible for loss of data that you haven’t backed up, unless the loss is caused by our failure to take due care and skill.
6.1 A remote session only starts when you run the session file and approve access. You can watch what we do and end the session at any time.
6.2 On Mac computers, you may need to allow Screen Recording and Accessibility permissions for the session to work.
6.3 While working on your device, we may see personal information. We handle it in line with our Privacy Policy.
Work by a third-party repairer can affect some manufacturer warranties. If your device is still under warranty, please check with the manufacturer before booking. We’ll tell you if we think a repair could affect it.
8.1 Consumer guarantees. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
8.2 30-day money-back guarantee. If you’re not satisfied with our service, tell us within 30 days of the job. We’ll first try to put it right at no cost. If we can’t, we’ll refund the fees you paid us for that job.
8.3 The money-back guarantee doesn’t cover:
These exclusions don’t affect your consumer guarantee rights in 8.1.
9.1 Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.
9.2 For services that aren’t of a kind ordinarily acquired for personal, domestic or household use, and to the extent the law allows, our liability for a failure to meet a consumer guarantee is limited to supplying the services again, or paying the cost of having them supplied again.
9.3 We aren’t liable for loss that wasn’t reasonably foreseeable, or that was caused by you, a third party, or events outside our reasonable control.
9.4 You’re responsible for loss we suffer because you breached these terms or acted unlawfully, except to the extent we caused or contributed to it.
We may update these terms from time to time. The version in force when you book applies to that booking.
These terms are governed by the laws of Queensland, Australia. Both parties agree to the non-exclusive jurisdiction of the courts of Queensland.
If you wish to have your data removed from our systems, please call 1300 738 570 or use our contact form. Our Privacy Policy explains what we remove and what we’re required to keep.
Buzz A Geek Pty Ltd · Suite 302C, T1, 55 Plaza Parade, Maroochydore QLD 4558 · 1300 738 570 · support@buzzageek.com.au
We’re excited to announce our presence on the South Island! Our goal is to expand our full range of IT services across New Zealand, and we’re actively looking for talented IT technicians to join us on this journey. If you’re based in New Zealand, we’d love to connect with you!
