BUZZ A GEEK
Frequently Asked Questions
Pricing & Policies FAQ
How much do you charge for IT support?
Remote IT support is $45.00 per 15 minutes, including GST, so you only pay for the time it takes.
Onsite support is $180.00 for the first hour, then $45.00 per 15 minutes after the first hour, including GST.
The first hour is a minimum charge, so if your job is done sooner, make the most of your technician’s visit. We’re happy to spend the remaining time on other tasks, such as setting up another device, checking your Wi-Fi or backups, or answering your tech questions.
We just ask for at least 24 hours’ notice if you need to cancel an appointment.
Travel is free for most jobs. Where a location requires excessive travel, we’ll quote any travel fee and get your approval before dispatching a technician.
There are times when parking fees and other service-related charges will be passed on to you.
Something to consider
You’ll find cheaper computer help out there, but low prices often mean inexperienced technicians, rushed fixes or problems that come back.
Since 2010, Buzz A Geek has focused on getting it right the first time. Our experienced technicians diagnose the real cause, explain the fix in plain English and stand behind their work with our 30-Day Money-Back Guarantee.
With no call-out fees in our service areas and billing in 15-minute increments after the first hour, you only pay for the time it takes to fix the problem properly.
When your business or personal data depends on it, the right technician saves you time, money and stress.
Are there any call-out fees?
No. Buzz A Geek doesn’t charge call-out fees within our service areas, and offers competitive rates for all services. If you’re outside those areas, any travel charge is quoted when you book.
What about travel fees?
For most jobs there are no travel charges. Our technicians are located across Australia, so we can usually send someone local at no extra cost.
Occasionally a job is in a remote or hard-to-reach area, where the travel involved is significant compared with the work itself. In these cases we may charge a travel fee, but we’ll always quote it upfront and get your approval before dispatching a technician, so there are no surprises on your invoice.
Depending on your location, you may also need to cover parking costs, for example in CBD areas, and we’ll let you know about these when you book.
Is there a satisfaction guarantee?
Yes. Your satisfaction is our priority. If you’re not happy with our service, we’ll do everything we can to make it right. If you’re still not satisfied after we’ve had the opportunity to resolve the issue, we’ll refund your money under our 30-Day Money-Back Guarantee. Conditions apply; see our Terms & Conditions.
Are there lock-in contracts?
No. We believe in transparent, fair pricing with no hidden fees or lock-in contracts.
* For further information please read our Terms & Conditions page.
Services FAQ
What kind of IT support and help desk services do you provide?
We provide onsite and remote IT support for homes and businesses, including help desk support for your staff. Our technicians troubleshoot Windows and Mac computers, Microsoft 365 and Outlook email, printers, Wi-Fi and software problems.
Businesses can choose pay-as-you-go support or a managed IT services plan with proactive monitoring, maintenance and priority response for urgent issues such as outages or security incidents.
What services do you offer?
Buzz A Geek delivers a full suite of Managed IT Services designed to keep homes and businesses running smoothly. These include IT Support & Help Desk, Network & Infrastructure management, Cybersecurity, Cloud Services, Backup & Disaster Recovery, and Compliance & Governance — all tailored to meet your specific needs whether you’re a home user or a growing business.
Can you manage our network and infrastructure?
Yes. We design, install and manage business networks, including routers, firewalls, switches, Wi-Fi access points, servers and secure VPN access for remote staff. Our technicians are experienced with enterprise-grade equipment such as Ubiquiti UniFi and MikroTik.
We can also monitor and maintain your network on an ongoing basis, and provide Ethernet and fibre data cabling across the Sunshine Coast and Brisbane.
Do you offer cybersecurity services?
Yes. Our small business cyber security services include risk assessments, endpoint and antivirus protection, email and phishing protection, multi-factor authentication, software patching, secure backups and staff phishing awareness training. Our approach follows the Australian Cyber Security Centre’s Essential Eight strategies. For home users, we also provide virus and malware removal.
Can you help us move to the cloud or manage our cloud environment?
Yes. We help businesses move to Microsoft 365 from on-premises servers or other providers, including email migration, OneDrive and SharePoint file storage, Teams setup and licensing. After migration we can manage your cloud environment for you, handling user accounts, security settings, backups and ongoing support. Microsoft 365 & cloud support
What backup and disaster recovery options do you offer?
We set up automated backups following the 3‑2‑1 rule: three copies of your data, on two different types of storage, with one copy kept offsite or in the cloud. This includes Microsoft 365 backup, server and computer backups, and regular test restores to confirm your data can be recovered. If disaster strikes, we also provide data recovery services for failed drives, deleted files and ransomware incidents.
Can you help our business stay compliant with IT regulations?
Yes. We help businesses meet their IT security and privacy obligations, including under the Privacy Act 1988 and the Notifiable Data Breaches scheme.
We do this through access controls, data protection, security policies, audit support and secure IT asset disposal with certificates of data destruction.
We work alongside your legal and accounting advisers on technical compliance, giving you practical, documented controls that can be shown during an audit.
Do you support the NDIS and its clients?
Yes, but not directly, like we have done in the past.
We’re happy to assist NDIS participants with their IT and technology needs.
However, we no longer provide NDIS-managed invoicing or submit claims directly to the NDIS. Our services are provided on a standard invoice basis, and payment is required directly from the client.
If your plan allows, you may be able to claim the expense through your NDIS funding arrangements.
If you’re unsure whether our services are covered under your plan, please check with your plan manager, support coordinator, or the NDIS before engaging our services.
General FAQ
What is Buzz A Geek?
Buzz A Geek is an Australian-based IT support and computer repair company providing fast, friendly, and jargon-free tech solutions for both home users and businesses across Australia.
How long has Buzz A Geek been operating?
Buzz A Geek has provided computer repairs and IT support since 2010. Founded on the Sunshine Coast, we’ve grown from a local repair business into an Australia-wide IT support provider, backed by more than 30 years of combined industry experience. Since then we’ve helped thousands of home users and small businesses with everything from virus removal and Wi-Fi problems to managed IT services and cyber security. About us
Where is Buzz A Geek located?
Our office is at Suite 302C, T1, 55 Plaza Parade, Maroochydore QLD 4558, on the Sunshine Coast. Through our national network of more than 400 experienced technicians, we provide onsite computer repairs and IT support across Australia, including Brisbane, Sydney, Melbourne, Perth, Adelaide, Canberra, Hobart and Darwin. We also offer remote IT support, so we can help wherever you are. See our services
How do I contact Buzz A Geek?
Call us on 1300 738 570 (Monday to Friday, 9am–5pm AEST), email support@buzzageek.com.au, or complete our contact form and a member of our team will get back to you. If you’re already on the phone with one of our technicians, you can start a remote support session so they can securely connect to your computer and fix the problem while you watch.
