Remote Computer Support
(Our support hours are from 09h00 to 17h00 Monday through Friday)
Our computer geeks are on standby just for your phone call. We are able to remotely access your PC or Mac to see if we can fix your problem remotely while you are on the phone to us.
How does it work?
Quite simple really! :)
We'll ask you to install some software which will allow our technicians to remotely connect to your device via the Internet. The software is incredibly safe and secure. In order to connect we'll ask for the ID and password that this software gives you.
Once connected you can see exactly what we're doing, you can ask questions of the technician while he is busy, and you always have full control of your device throughout our remote session.
The things we can fix remotely
Here is what we're able to sort out for you;
If your problem doesn't fit into any of the categories above then we may need to send a computer technician round to you - No fuss.
We charge $50 (excluding GST) in 30 minute blocks. Not to bad considering what it would cost to take it down to your local computer shop while wasting your valuable time and money.
We do accept the following payment methods;
Please note: Not all problems can be fixed remotely and depending on the problem we may need to dispatch a computer technician.
Your second option: Getting a Geek onsite..
Our technician are available Australia wide. They can come to your home or place of business and fix most computer problems onsite and it won't cost you an arm and a leg. We charge $120 (excluding GST) for the first hour and then $60 for every 30 minute block there after. However most problems are generally resolved within the first hour.
Call us for Remote Support on 1300 738 570
We migrated our website from one hosting company to another, but encountered difficulties with data capture and corrupt files. I called Buzz A Geek, and within 2 hours our website was up and running again. I was extremely impressed with their efficiency and superior knowledge in highlighting the problem and fixing it immediately. Thank you Buzz A Geek. I will certainly be using your services from here on.
T. Heydenrych, Maroochydore, QLD, 2011
DID YOU KNOW?
Steve Jobs’ sister, Mona Simpson, is a novelist.