Terms and conditions

General terms and conditions

1. Errors and omissions excluded.
2. Ownership / title of goods pass upon receipt of payment.
3. All goods covered by standard manufacturer's warranty.
4. Prices assume payment upon delivery unless specified otherwise.
5. Delivery, installation and configuration is not included unless quoted separately.
6. Prices are subject to change due to currency fluctuations and other factors outside the control of Buzz A Geek
7. Risk of goods purchased shall pass to the purchaser upon delivery of the goods to the purchaser, purchaser's agent or carrier
8. Prices are firm for 7 days and include equipment shipped by the suppliers. (additional accessories like cables, drivers etc may be required)
9. Items returned for credit must be returned to Buzz A Geek in original packaging and in mint condition within 7 days of invoice. Items returned for credit will attract a 20% restocking fee.
10. Requested changes to the above quote may alter the originally quoted price.

Our call out rates

1. All Buzz A Geek visits to your office or home, are chargeable.
2. Call out charges to business incurs a cost of $110.00 per hour (AUD$).
3. Call out charges to home, or small office incur a cost of $95.00 per hour (AUD$).
4. Any part thereof is chargeable at the same rate as a full half hour.
5. Hardware or software is not included in the call out cost.
6. Call out fees may be applied at rates dependant on the customer's suburb.
7. Buzz A Geek is closed on public holidays.
8. If help is required on a public holiday, a surcharge may apply of 25% incl GST.
9. A 10% pensioners discount on total invoice is applicable. This discount is subject to the customer being in possession of a valid pensioners card.
   
   Apply here for a Seniors Card or Seniors Business Discount Card.

Our payment terms

1. We are strictly a payment on delivery company (COD).
2. Price quoted is for cash, or direct deposit.
3. We accept Visa or MasterCard, a surcharge of 2.5% inc GST is applicable.
4. Our payment terms are Net 7 days from date of invoice.
5. Late payments outside the agreed terms will incur a surcharge of 5% per week or part thereof.

Refunds

We ask that you please choose carefully before making your purchase, as we do not normally give refunds if you simply change your mind or make a wrong selection. (Unless covered by 90-day trial)

Consumers may ask for a refund if the goods/services purchased:

1. If hardware have a basic, serious fault that was not known by the consumer at the time of purchase
2. If hardware does not do the job that the consumer was led to believe they would do.
3. Does not match the sample the consumer was shown, or
4. Do not fit their description.

Refunds will always be processed and settled within 7 business days.

Delinquent accounts/Debt recovery

Delinquent accounts (at a time period at my discretion) will be referred to Optimum Recoveries, a Brisbane professional debt collection agency. A penalty of 12% of the balance owing may apply if collection is required to be carried out using this channel.

If you are experiencing difficulties in paying, we urge you to contact us to discuss alternative arrangements.

Cancellations

1. If, through circumstances beyond the control of Buzz A Geek, Buzz A Geek is unable to effect delivery or provision of goods or services, then Buzz A Geek may cancel the customers order (even if it has already been accepted) by notice in writing to the customer.
2. If the customer gives less than 2 hours notice to Buzz A Geek to cancel any request for on-site service, then Buzz A Geek may charge a cancellation fee of $50 for the loss and damage caused.

Indemnity